Why Do Airlines Still Make Consumers Telephone for Help?
It's 2018, and yet most U.S. airlines still handle almost all inquiries from customers via telephone. That has to change.
Airline News
How Air France-KLM’s CEO Wants It to Be Like Other Airline Groups
New CEO Benjamin Smith is trying to do something his predecessors failed at — bring Air France and KLM closer together. The two airlines need to work in sync more if the group is going to compete better with rivals in Europe.
Lufthansa’s Low-Cost Subsidiary Blunts Profit
This winter is going to be a difficult one for Europe's aviation sector, but Lufthansa's mostly solid business, despite Eurowings, means that it can weather the challenging operating environment better than most.
Unraveling the Web of Airline Distribution: New Skift Research
Airline distribution needs to change to keep up with the modern economy. Its tech is evolving, but it takes time to turn around such a large and complex ship. Will changes come fast enough to avoid outside disruption?
British Airways Is Filling In Where South African Airways Is Fading
To the delight of local tourism authorities, British Airways has been only too happy to fill the gap left by an ever-shrinking South African Airways. This week, Durban was the latest African city to welcome a direct route to the United Kingdom.
Why Low-Cost Airline Spirit Sees Little Impact From Competitors’ Basic Economy Fares
It was not clear three years ago whether Spirit could make it long term. It ran a shoddy operation, and it had alienated many of its customers. But Spirit is back, and it's making good returns for shareholders.
Kenya Airways’ New Direct Route Could Boost Tourism to East Africa
A new direct flight from JFK to Nairobi will open up East Africa to business and tourism in positive ways. Travelers no longer need to waste time connecting in London or the Middle East, and both Kenya and surrounding countries will benefit from increased activity.
JetBlue Founder Reveals Details on His New Tech-Focused International Airline
David Neeleman argues that the competition won't be able to touch his new airline, which likely won't be named Moxy, because it will be so different. Plenty of other airlines will have something to say about that.
British Airways Owner Hasn’t Quite Given Up Hope on Landing Norwegian
Willie Walsh loves a deal and it sounds like he is still keen. If Norwegian can sort out a cash injection, then a potential acquisition is even more attractive.
Alaska Is Blaming Rivals for Weakening Hawaii Business
Hawaii has been a profitable niche for Alaska Airlines for a long time. But now the market is under siege. Competitors want their slice of the profits.