Podcast: CitizenM CEO on the Hotel Innovations Guests Really Want
Skift Take
Listen now to a conversation with citizenM’s CEO at Skift Forum Europe in March 2022 in London.

Skift Podcast
Compelling discussions with travel industry leaders and creatives who are helping to shape the future of travel.How does a small chain that that’s chosen to buck the asset-light focus that the majors have embraced differentiate itself to its potential guests and employees? Technology that is user friendly and works, says citizenM CEO Klaas van Lookeren Campagne.
Campagne discussed the brand’s focus at Skift Forum Europe on March 24, 2022 in London. You can listen to his full discussion with Skift’s Sean O’Neill on this week’s podcast.
🎧 Subscribe
Apple Podcasts | Spotify | YouTube | RSS
Up Next
Hotels
How Data Quality Issues Impact Global Hospitality Operations
There are wide discrepancies in data quality for hotel transactions across global regions, with the largest occurring in Asia-Pacific. Because hotels and agencies need to harness data quality to thrive, they must take a more nuanced regional approach to monitoring potential issues.
Sponsored Tourism
The White Lotus Effect Could Be a Disaster for Thailand's Koh Samui - And Travel Media Is Making it Worse
It is disheartening to see the same publications that have previously reported on the perils of overtourism now behaving like golden retrievers chasing a tennis ball, sprinting after the hype with little critical reflection.
Startups
Travel Startups Raise $580 Million Over Two Weeks
The ticket experiences sector has been ripe for modernization, and Klook is among those cashing in.
Airlines
Tariffs and Travel: What Trump’s Trade Moves Could Mean for Airlines
President Trump’s proposed tariffs on aluminum and steel imports could have ripple effects on the aviation industry — and eventually result in passengers footing the bill.
Hotels
Accor CEO: Opening Hotels in Mykonos Too Risky due to Climate Change
When a major hotel group like Accor decides not to build in Mykonos because of climate risks, it's a sign that climate change is reshaping business decisions.