Hotels

Marriott CEO Maps Out Crisis Plan and 8 Other Top Hospitality Stories This Week

Faye Chiu

Photo Credit: The JW Marriott Austin in Texas. In an emotional video message on Thursday to Marriott International employees, CEO Arne Sorenson characterized the coronavirus crisis as more severe for the hotel chain than the Great Depression and World War II. The chain’s global business is running about 75 percent lower than normal, hundreds of hotels have closed, and some may never reopen. Marriott International

Skift Take

This week in hospitality news, Marriott CEO Arne Sorenson demonstrates his true leadership with a heartfelt yet candid message to employees outlining his coronavirus crisis plan. Like Marriott and other hotel giants, short-term rental companies have not been immune to the fallout, and they face mounting criticism over widely differing cancellation and refund policies.

Hotel News Weekly Roundup

Throughout the week we post dozens of original stories, connecting the dots across the travel industry, and every weekend we sum it all up. This weekend roundup examines hotels. For all of our weekend roundups, go here.
Marriott CEO Sorenson Details Crisis Contingency Plans in Emotional Address: It’s fairly certain that many Marriott International-affiliated properties will never reopen. CEO Arne Sorenson is showing leadership in being candid about the tough measures the hotel chain has to take to emerge with a business worth running when coronavirus hopefully fades. How Should Hotels Set Room Rates Now and After the Coronavirus Crisis? Granted, this crisis is unprecedented. Yet hotels worldwide can learn lessons from how hotels have faced r