Tackling Staff Abuse and 12 Other Top Hospitality Stories This Week
Photo Credit: Bartenders mixing drinks. There has been more abuse of staff in hospitality, an industry in which all too often such incidents are brushed off. Unsplash
Skift Take
This week in hospitality, we take a look at the interactions between staff members and abusive guests and what needs to be done to foster improvements in hotel culture. Meanwhile, Booking.com has introduced a star-rating system for short term rentals.
Hotel News Weekly Roundup
Throughout the week we post dozens of original stories, connecting the dots across the travel industry, and every weekend we sum it all up. This weekend roundup examines hotels. For all of our weekend roundups, go here.
Tackling the Abuse Problem in Hospitality Head-On: Abuse of staff is a problem in hospitality. And too often, it gets swept under the rug. What will it take for a zero-tolerance policy to actually be enforced — consistently?
Did Airbnb’s Contrarian Narrative Just Get Messed Up? Airbnb is on a path toward spending as much as $2 billion in sales and marketing in 2019. When you consider that Airbnb will likely have to start spending more with Google as it adds more hotels onto its platform, then the company's supposed competitive advantage over Booking Holdings and Expedia Group on that front appears a little less attractive.
Provenance Hotels Faces Backlash Over Founder’s Role in Trump-Ukraine Deal: Some political observers say Gordon Sondland sold himself out to President Trump to become EU ambassador. Now he
