How Luxury Hospitality Can Use Technology to Stay Human
Photo Credit: Le Royal Monceau - Raffles Paris. The hotel's general manager said technology player a key role in better personalization. Accor
Skift Take
Trends in travel are never mutually exclusive. We take a look at a new report out of Switzerland to examine how the biggest trends in hospitality overlap and how they impact the luxury sector.
Whether you are looking to examine trends in luxury or in hospitality — or both — a good place to start is Switzerland. A great deal of what happens in luxury travel percolates here, as the country's hospitality schools regularly turn out the next generation of high-end hoteliers.
That's why it's instructive to ask professionals associated with these schools about their views on what's really going on.
“The future of hospitality is increasingly transversal, shaping and being shaped by global movements, industries and consumer values. Emerging trends in sustainability, luxury, technology and innovation are all influencing the future direction of the hospitality industry," said Benoît-Etienne Domenget, CEO of Sommet Education, (parent of Glion Institute of Higher Education and Les Roches Global Hospitality Education.)
A new Sommet Education white paper covering hospitality in 2019 explores those four areas are intertwined.
At Glion, Dr. Christine Demen Meier, clinical
