Destination Marketers Want to Manage Tourists, Not Just Sell to Them
Photo Credit: Visit Norfolk and other tourism boards want to attract more tourists and grow its workforce as they work to better manage their destination's overall growth. Pictured here is the Norfolk waterfront. Flickr / Mobilus In Mobili
Skift Take
Having skilled managers on board gives another purpose to destination marketing organizations that face questions from communities about whether tourism marketing is worth it in 2018.
Tourism boards have generally been tasked with selling, pitching a destination as other organizations handle economic development programs and incentives that help grow and manage local economies.
But increasingly, many tourism boards are wearing two hats as destinations grapple with overtourism and work to portray themselves as places you can also live and work.
Many destination marketers increasingly also consider themselves as destination managers and this shift in recent years is akin to how more travel agents pivoted towards travel advisors to broaden the scope of what they do for travelers.
Taking on a management role of a destination, such as looking at how to grow tourism capacity to levels the destination can actually handle and focusing on economic development, helps tourism boards stay more relevant amid the constant threat of funding cuts and economic booms and busts. Some tourism boards are also getting their staff certified in destination management as more aca
