American Airlines Says Tech Snafu at Regional Airline Will Hurt Earnings
Skift Take
Glitches happen and airlines lose money. But American probably could have handled last month's PSA Airlines debacle better. If it had, maybe it would have lost less money from the debacle.
When one of its regional airlines suffered computer issues last month, American Airlines generally downplayed it, saying the glitch mostly affected customers at its Charlotte hub, many of whom could be rebooked on other flights.
That may have been true, but the multi-day mishap was costly to the parent airline.
In an investor update released Wednesday morning, American said its pre-tax income for second quarter will be $35 million less than expected because one of its subsidiaries, PSA Airlines, cancelled fli
