Lufthansa Offers Direct Booking Savings and Agents Aren’t Happy
Photo Caption: A Lufthansa regional jet on the tarmac in Moscow. Andrey Belenko / Flickr
Skift Take
Other airlines will feel more comfortable charging fees to encourage travelers to book directly if Lufthansa's plan works. Travel agents and other intermediaries will be in trouble if this becomes a trend.
As Lufthansa Group airlines get ready to charge more for bookings made outside direct channels, travel agents will end up passing the extra fee along to their clients.
Lufthansa Group's 16 euro surcharge is still set to go into effect on September 1, despite intense backlash from booking sites and travel agencies.
But what does all this mean for travelers?
Flyers booking directly on Lufthansa Group websites or at airport ticket counters and service centers will see no difference in the fare.
Lufthansa, Austrian Airlines, Brussels A
