Southwest is refunding passengers stung by “luv” bug
Skift Take
This is a terrible way to treat someone who "likes" you. Hopefully Southwest's efforts to reimburse would-be flyers for overdrafts and other related hassles will be up to its usual customer service standards.
Southwest Airlines said Sunday it has begun filing refunds to customers who were accidentally billed multiple times for a single flight, after a half-price online ticket promotion backfired.
The special sale designed to celebrate Southwest's reaching the three million mark in Facebo
