On the Ground and in the Cloud at HITEC 2023

Skift Podcast

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Senior hospitality editor Sean O'Neill interviews travel tech reporter Justin Dawes about his experience on the floor of the Hospitality Industry Technology Expo and Conference, better known as HITEC. The conference bills itself as "the world's largest hospitality technology show," and Justin was there in Toronto last week covering it for Skift.

In this interview, Justin talks about what he saw and heard at the conference from presenters and industry leaders, the current state of tech in the industry, and why – even amidst all the talk of AI, holograms and even robots – many hoteliers are talking about focusing on what matters: bringing their operations squarely into the 21st century, versus investing in tech for tech's sake.

You can find all of Justin's reporting from HITEC below, including comments from industry executives and videos of the cutting edge technology that was on display.

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HITEC 2023 Headlines

• These Travel Tech Execs Push Back on AI Hype for Hotels
• M&A Is Not a Growth Engine, Says Cloudbeds CEO
• Oracle Hospitality Exec on Its AI Plan in 'Every Single Release'
• Microsoft Exec Shares Xbox Lessons for Hotel Owners
• IHG's Chief Tech Officer Shares 'Missteps' and Lessons Learned