Skift Take

Listen now for a conversation with United Airlines CEO Scott Kirby from Skift Aviation Forum in November 2021.

Series: Skift Podcast

Skift Podcast

Compelling discussions with travel industry leaders and creatives who are helping to shape the future of travel.

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“We will win customers on quality,” Kirby said at the Skift Aviation Forum on November 17, 2021. And he had plenty of examples of quality improvements to cite: The addition of premium-heavy “high-J” Boeing 767-300ERs that fly to Europe, the Bombardier CRJ-550 that met pilot contract rules while bringing a dual-class product to smaller cities, and a return of in-seat entertainment screens to its domestic mainline narrow-body fleet to name a few. And, while further out, United is investing in new spaces in Denver and Newark, and possibly in Washington, D.C.

Listen now for the full interview with Skift contributor Brian Sumers. 

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Tags: ceo interviews, skift podcast, the skift travel podcast, united airlines

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