The recent Skift Hospitality and Marketing Summit brought together leaders from all levels of hotel operations to look at the critical consumer trends, marketing strategies, shifts in the guest experience, operational hurdles and labor shortages, and the latest distribution tactics to consider at this important mid-point in the year.

This session features a discussion with Olivia Richli, GM Heckfield Place; Thomas Carreras, GM Four Seasons Hotel New York Downtown; and Lydia Nzayo, GM Singita, as they speak with Skift columnist Colin Nagy at Skift Hospitality and Marketing Summit on June 16, 2021.

Read more coverage of this session in the story “What Hotels Need to Become, Through the Eyes of 3 General Managers”