2020 Archives

Loyalty experts are scratching their heads to try and figure out what a points-driven world looks like when nobody can spend those points. Listen in for a few innovative ideas that could help lead the way.

United Airlines said it had the worst quarter in its history. But given the demand climate, the current third quarter might be just as bad. For recovery to happen, U.S. airlines need the U.S. government to figure out how to reduce Covid-19 outbreaks.

In this video from Skift’s Travel's Path Forward: Loyalty summit, we learn more about how loyalty strategies are evolving in the travel industry as brands look to deliver more value and better experiences to customers.

Time is ticking for the U.S. hotel industry to convince Congress to deliver industry-specific aid similar to what the airline industry received. Continued high unemployment and suspended operations at hotels are why Washington should listen.

This travel management on steroids approach could backfire with yet another new title that will certainly confuse legacy players. By underlining all the complexities of travel, corporate clients may start to question if it's worth all the effort.

At the Travel Loyalty Online Summit on July 16, 2020, Skift Aviation Business Editor Zoomed The Points Guy’s Brian Kelly to talk about how consumer spending during the Covid-19 pandemic…

Don’t be surprised to see some travel managers throw cost out of the window when safety, connectivity, and flexibility take center stage.

This was supposed to be the year when Japan's dedicated tourism push came to fruition with the Tokyo 2020 Olympic Games. But even with the postponement — and all the uncertainty — of the Games until 2021, the tourism groundwork laid by Japan is still likely to bear fruit.

Two journalists have soft-launched a family travel brand called The Expedition. It feels very much born in this moment, given that it's a subscription-based, indie social network.