The Biggest Challenge to Corporate Travel’s Recovery in 2021
Photo Credit: Business meetings will take place next year, but corporate travel agencies will be re-evaluating their roles. Flickr / Rawpixel Ltd
Skift Take
The debate about how video conferencing will replace business meetings is too obvious. Next year we should be talking about money.
The earliest flashpoint in the crisis was the pandemic’s exposure of a fragile payment ecosystem. Corporate travel agencies were, and still are, caught in the middle.
Let’s rewind the clock. As soon as airlines entered survival mode, the trouble began as they failed to refund passengers as well as their travel agency partners.
“This is in contravention of IATA ruling 824r. These airlines are instead offering vouchers which prevent the BTA’s member travel management companies from refunding their corporate traveller customers,” said the UK’s Business Travel Asso
