2020 › February

TUI CEO Fritz Joussen sounded much more upbeat than he did last December. While the Max grounding continues to cause problems for the company, holiday bookings for summer 2020 have grown. For now, it thinks it has the edge on its remaining competitors.

The growing number of coronavirus cases in Singapore has heightened worries about human-to-human transmission among travelers, but the government’s swift and clear response so far shows its ability to manage a crisis.

Google has argued for years that its boxed-up and featured hotel, flight, and restaurant results are highlighted because they provide users with the "best answers." But in Europe, regulators may have pushed Google to acquiesce, offering its competitors some air time in its featured results by testing direct links.

The figure $20 million might not sound like a huge amount, but in the world of flat-pack hotels, it can probably get you quite far.

After HMSHost severed its exclusivity agreement to operate Starbucks airport locations, OTG hospitality group quickly stepped in to fill the void. OTG is well-known for its use of tech to make the airport dining experience more efficient. Let's hope it finds a way to eliminate those long Starbucks lines.

After months of problems, Mumbai-headquartered Cox & Kings is now undergoing insolvency proceedings in India. Will Meininger, its hybrid hotel chain, get a new lease on life?

Trip.com Group’s James Liang warned that countries that impose blanket bans on Chinese travelers will see a China tit-for-tat later. It may not happen, but here are some of the ways it could.

The millennial generation has been at the forefront of the collective mind of the travel industry for years. But starting in 2020, Generation Z will begin entering adulthood. The travel industry would be wise to shift some focus here if it wants to stay ahead of the game.

As Puerto Rico's tourism industry recovers, big business from global companies may sound great, but so does slow-and-steady growth based in local communities. Puerto Rican women are doing that community-focused work.

This week in digital news, Google's dominance in the online booking realm is creating an environment where competing travel retailers gravitate toward tactics that pressure consumers into making purchases as opposed to building brand loyalty. Plus, how being a controlled shareholder company has caused problems at Tripadvisor.