2019 Archives

Travel advisors need to be tech-savvy and sensitive to the needs of ethnic travelers, who tend to travel with extended family, some of whom may not be fluent in English.

Travel Advisors seeking to grow their clientele can't afford to ignore the growing diversity of U.S. travelers. In particular, Hispanic and Asian communities are increasingly wielding considerable economic impact.

This is the year of luxury brand collaborations. Two sectors that are coming together in a particularly big way are hospitality and automotive. We look at what's driving the motor trend.

The move by Signature Travel Network to attempt to attract new and diverse talent to the travel advisor profession is a strong one at a time where there is a common perception that the field lacks a bright future. This program could bolster a trend.

No destination gets away uncriticized for imposing a tax on tourists. Japan is no exception, especially since the destination is loved by millions of tourists and it isn’t clear-cut why they are being taxed. But it's unlikely tourists will say sayonara to Japan, say operators.

Webjet Limited has risen as a major online travel agency in Australia and the No. 2 bedbank player globally. But stiff competition among online players down under, a slowdown in cruise sales, and low bedbank margins will keep it on its toes.

We always hear airlines are a scale business. So can an airline with 30 airplanes and a measured growth plan succeed? We're not sure, but we'll be watching.

Data from Marriott suggest that its 2018 breach wasn't as massive as originally feared — but the hack still affected over 300 million records.

It isn't clear precisely by what terms American Airlines and Expedia settled their trademark infringement lawsuit. What is known is that Expedia's Add-On Advantage program, the subject of the dispute, remains operational.

Airlines have reaped huge rewards in recent years from sales of ancillary products. But as we discovered during this Skift Global Forum panel, their future success is by no means assured. Airlines will need to learn to think more like retailers, using what they know about customers to deliver the right products and services that meet passengers’ constantly changing needs.