Getting the Little Things Right in High-End Travel
Photo Credit: The St Regis New York The hotel has a dedicated upholstery specialist. Marriott International
Skift Take
If you're pitching yourself as a luxury hotel, you need to make the things inside look nothing less than impeccable. A stray thread here or there could make the difference for some guests.
Luxury Travel News
The Skift New Luxury column is our weekly column focused on the business of selling luxury travel, the people and companies creating and selling experiences, emerging trends, and the changing consumer habits around the sector.
Not many hotels can justify employing a dedicated upholstery specialist, but as The St. Regis New York's general manager Senih Geray told Skift, "there’s a lot of fabric" in the building.
“We believe our surroundings and our furnishing are so important to guest satisfaction that we want to take care of it every day," Geray said.
Little details matter, especially if things look out of place. A frayed edge to a chair or a missing button gives the idea you're staying at a tired property that's seen better days — not the kind of impression you'd want to pr
