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The needs of luxury travelers are changing as services and experiences are expected to be more bespoke, of higher quality, and delivered more quickly and efficiently.
American Airlines’ Five Star Service, which offers its premium passengers a personalized, stress-free airport experience available for departures, connections, and arrivals in select markets — and the upgrades being made to the program — show how the airline is providing a best-in-class experience to their top-of-the-line customers.
The airline recently announced add-ons for customers purchasing Five Star Service or Five Star Select — an elevated Five Star Service experience with access to Flagship Lounge and Flagship First Dining — traveling through Los Angeles International Airport, New York’s John F. Kennedy International Airport, Chicago O’Hare International Airport, Dallas/Fort Worth International Airport, and Miami International Airport. These upgrades provide passengers with an even more efficient and personalized airport experience.
“We understand the value our customers put on their time and on receiving a personalized end-to-end travel experience. Whether it is a private travel experience, a little more luxury, fine dining in the airport, or getting to the gate quickly, we have them covered,” said Janelle Anderson, vice president of global marketing at American Airlines. “This gives our customers a range of choices when traveling on American.”
Five Star Service or Five Star Select now includes the ability to add on access to The Private Suite at Los Angeles International Airport — an exclusive, first-of-its-kind terminal. Departing customers have access to a private entrance to the airport away from crowds and traffic; a private, expedited security screening on site; and a Cadillac escort which brings them across the tarmac directly to their gate or to the Flagship Lounge and Flagship First Dining. Meanwhile, customers arriving to the airport from other destinations can clear international customs in only a few minutes at The Private Suite’s dedicated international arrivals hall.
At both Los Angeles International Airport and New York’s John F. Kennedy Airport, Five Star Service and Five Star Select customers also have the option to add transportation for airport arrivals and departures with private helicopter transfers from Blade. Customers traveling with Blade will be picked up in the city (or in New York, at one of the three Blade lounges located throughout the city) at a destination of their choice and flown to LAX or JFK. Once there, they’ll be greeted by an American Airlines team member and escorted via Cadillac to Flagship First Check-In. After clearing security, customers can spend their extra time relaxing or working in the Admirals Club, Flagship Lounge, or Flagship First Dining before their flight.
The basic Five Star Service package includes access to Flagship First Check-In and the Admirals Club lounge, priority boarding and re-accommodation status, and car service coordination. It’s currently available for purchase for American Airlines passengers with a premium cabin ticket in more than 12 U.S. and four international airports.
Meanwhile, Five Star Select provides access to Flagship First Check-In and Flagship Lounge, American Airlines Cadillac or cart transfer, priority boarding and re-accommodation status, and car service coordination. It’s available at five U.S. airports with Flagship Lounges.