Skift Take
The Bonvoyed campaign is certainly the most ostentatious attempt at drawing attention to Marriott’s latent IT issues. If it’s not careful, however, bonvoyed.com may face the same fate as United’s blocked customer activist website, untied.com.
Latent issues with Marriott’s Bonvoy loyalty program after its integration with Starwood’s Preferred Guest are still roiling some members. Now, a new activist website has surfaced to share some user stories.
Called bonvoyed.com and run by Jeffrey Brownson, Shubhayan Mukherjee, and a third anonymous partner, the website showcases a litany of recent problems with the program and encourages members to submit their own stories.
The site launched on March 2 and has been picking up a higher rate of complaints every day as its popularity grows. In a post from March 9, one consumer complained about call center hold times and lamented the old system at Starwood Preferred Guest.
Trying to transfer points to my wife. Knowing how long the hold times have been, I decided to call getting ready for work. One hour on hold. Nothing. Hung up when I had nothing to do and had to hold the phone myself. Tried the next day, 45 minutes. Nothing. Yesterday, 50 minutes. Today I gave up after 15. L
