One result of the boom times for the meetings and events sector is rising complexity for planners. Many are trying to do more with the same number of staff members and small budget increases, and the challenges are weighing heavily on industry professionals.

Whether it comes to managing a budget or dealing with hotels and event spaces, stress is rising among those trying to do more with the same resources. An increased number of events held by organizations also means more chances for a security or safety issue to occur, putting further pressure on an organization to partner with the right destinations.

Development Counsellors International, a destination marketing agency, conducted a survey of 181 meeting planners, more than half of which have 20 or more years of experience in the role. Having previously conducted a similar survey in 2015 and 2012, the data show that destinations need to do more to make life easier for the planners they want to attract.

“Destination marketing organizations that only offer core services such as room blocks, unbiased advice, site inspections, welcome gifts, and RFP distribution do not provide a value-driven service to their end user,” states the report. “In 2018… these services are the most basic, and destination marketing organizations should supplement them with more advanced and customized services that directly address the challenges facing planners.”

When examining the top pain points for planners, stress over safety and security concerns was most acute among those polled. Dealing with hotel and event spaces came in second, followed by the risk of declining budgets in a marketplace defined by rising costs.

Top Stresses for Meeting Planners
Safety/Security44%
Responsiveness of Suppliers38%
Declining Budgets36%
Increased Workload With Same Staff35%
Declining Attendance23%
Source: Development Counsellors International

Planners want to share the security onus with location stakeholders; 70 percent said security should be a joint effort between meeting planners and the host destination, and just 4 percent said a meeting planner should take primary responsibility for safety and security.

So how exactly can destinations work to define their perception among meeting professionals? The research, surprisingly, shows that planners are turning to print media along with television and radio content to learn about potential meeting sites.

The Top Sources of Information that Shape Perceptions of a Destination as a Business Events Location
% of Responses 2018% of Responses 2015% of Responses 2012
Meetings with Destination Representatives67%67%58%
Business/Personal Travel66%63%53%
Talking to Peers64%60%55%
Online Sources34%31%42%
Articles in Print Media40%18%22%
Word of Mouth40%21%36%
Social Media17%3%3%
TV/Radio Coverage32%12%11%
Source: Development Counsellors International

Social media has skyrocketed in terms of the effect it has on the perception of destinations, although face-to-face meetings with destination representatives remain the most impactful source of influence. Online sources of information are less important today than in 2012.

Finally, there is some evidence that a slowdown in international delegates visiting the U.S. is a real phenomenon.

Will The Trump Effect Impact the Number of Events held in the U.S.?
Unchanged67%
Less Likely19%
More Likely14%
Source: Development Counsellors International

Interestingly, 28 percent of those polled said they have noticed a decline in the number of attendees at business events held in the U.S., even if two-in-three think the Trump effect isn’t real.

“Since destinations market themselves to meeting planners particularly for events with a large number of international delegates, it is important to offer welcoming messages to overseas destinations as well as assistance in helping international delegates navigate security protocols,” proposes the report.

Photo Credit: Security at Gamescom. Marco Verch / Flickr