Marriott Rewards and Southwest Rapid Rewards are still dominating the Freddie awards in North America, as they did last year. In Europe, though, it was Aeroflot and Accor, while Virgin Australia took top honors in Asia/Oceania.
Marriott Rewards and Southwest Rapid Rewards took home major hauls in the North American segment; Accor and Aeroflot dominated Europe; and Virgin Australia was the favorite air carrier in Asia/Oceania.
Marriott nearly swept its category for best hotel loyalty program in North America while Southwest did the same in airlines (with the exception of the award for best Elite Program — that went to American Airlines and AAdvantage).
Freddie Awards are unique because they take votes directly from frequent travelers to pick the best program. Winners are based on “value” through a system that basically measures a traveler’s level of happiness and engagement with a program; this also prevents behemoths with great brand power from simply buying votes by volume.
While that subjective methodology may be difficult for some to wrap their heads around, on the surface, the output is simple: Business and frequent travelers like these brands. And for anyone less interested in statistical wish-wash and more interested in some good miles or perks, the Freddie Awards draw some excellent conclusions.
Other winners and categories were reported by Skift last week.
— Grant Martin, Business of Loyalty Editor
Skift Stories and More Expert Insight
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Southwest Airlines Says It Will Fly to 4 Hawaii Destinations: Southwest Airlines will eventually fly to four airports in Hawaii after the carrier launches its much-anticipated service to the state.
Skift Business of Loyalty Editor Grant Martin [[email protected]] curates the Skift Business of Loyalty newsletter. Skift emails the newsletter every Monday.
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