Restaurateur Danny Meyer's take on the past, present, and future of the restaurant industry begins with genuine, traditional, face-to-face hospitality.
Restaurants don’t need to cater to millennial customers, because they want what every other diner seeks — a comfortable, tasty meal with friends and family — Union Square Hospitality Group CEO Danny Meyer said Monday at the Skift Global Forum in New York City.
“I do think as long as human beings remain tribal creatures, we are always going to crave human touch as much as high-tech,” Meyer said. “As long as we provide that kind of hug that people are looking for, we are going to survive. I don’t think millennials are immune to the desire to get a hug.”
Free Daily Newsletter
Sign up for the most popular Skift daily download of news, happening, and headlines in the travel world
Photo credit: Restaurateur Danny Meyer and Skift Restaurant Editor Kristen Hawley on stage at Skift Global Forum 2017 discussing the future of dining out. Skift