Human Error Caused British Airways Computer System Failure
Skift Take
We wish British Airways had explained what happened right away. But now that we know the situation, we understand why the airline gave little information after its late-May computer failure.
A computer systems failure at British Airways last month that left tens of thousands of passengers stranded was caused by two human errors from a contractor, the CEO of the carrier's parent company said Monday.
"It wasn't a computer meltdown," Willie Walsh, CEO of International Airlines Group, said Monday during a media briefing at IATA's annual general meeting in Cancun. "It was not a failure of IT."
Walsh blamed the press for early reporting, saying media got it wrong by
