These are the aviation trends we were talking about this week.
Throughout the week we post dozens of original stories, connecting the dots across the travel industry, and every weekend we sum it all up. This weekend roundup examines aviation.
For all of our weekend roundups, go here.
>>Paying employees more, apologizing for a poor product: This is the season for resetting passenger expectations at airlines: Airlines Say They’ll Try Harder to Do Better — Skift Business Traveler
>>Congress is not happy with U.S. airlines. But how much will Washington do about it? Probably not much: Congress Warns 5 Airline Execs They Must Improve Customer Service
>>Maybe American has developed a special seat that makes passengers feel as if they have more legroom than they do. But that’s probably unlikely: American Airlines Will Shrink Legroom in Coach — Again
>>Did you know how much effort went into designing a plane’s cabin? Skift got the scoop from Allegiant Air, which will take its first new airplane from Airbus later this month: For the First Time, Allegiant Air Learns What It’s Like to Configure a New Airplane
Photo credit: United CEO Oscar Munoz (foreground) was one of five airline executives take questions Tuesday from a Congressional committee. Lawmakers were concerned airlines do not offer proper customer service. Associated Press