Marriott's internal story about how it's repositioning around technology, innovation, and an appreciation of both the individual guest and staff member resonates with Marriott's target Gen Y/Z audiences.
We will continue to decipher and define the big trends for you, the professional in the global travel industry. Read these to understand the big trends.
The cruise industry has struggled for years to shake its habit of discounting to fill ships. Royal Caribbean is sending a message that it is willing to lose a little revenue in the short term to achieve long-term gains.
Expense reporting is still the bane of many business travelers' existences even though it doesn't have to be. Travelers are far ahead of their companies and it's time for mangers to adopt smarter tools like these to help their policies catch-up with the times.
Hotel loyalty programs are facing a period of dramatic change, driven by recent devaluations of member points and picky travelers that are less loyal than ever.