2016 › November

Peer-to-peer payment platforms, digital wallets and cryptocurrencies are no longer the things of science fiction. These are the platforms travelers are using to pay for their basic purchases every day. Data show that brands that have adopted these platforms have seen the benefits and returns.

There have long been rumblings that the OpenTable acquisition was problematic for the Priceline Group. Now we learn the depth of the problem -- a $941 million impairment charge.

Successful ancillary sales are about making the right product offers to the right customers at exactly the right time. The good news is that travel companies aren’t that far away from reaching success.

AccorHotels continues to make strategic investments that attempt to round out its overall portfolio. Investing in a boutique chain like Germany's 25hours is a good way to grow its boutique and lifestyle hotel offerings.

There's a bit more clarity into how and when American and Delta are launching premium economy cabins next year, but the big question of how it'll be marketed yet remains unanswered.

Booking.com, which does more than 1,000 A/B tests daily, is testing a rewards program for business travelers, but CEO Gillian Tans still believes that true loyalty is more about delivering its core product for customers than points and rewards schemes.

Smart travel companies already know that the Chinese travel market will be absolutely crucial to their future growth and success. But the way they approach that market is what counts, and to do so, they need to be well-informed and tech savvy.

When the U.S. election (presumably) concludes on Tuesday, companies might be able to invest in travel with a little more certainty about their return on investment. Vacationers will likely be looking to take a break from the tense political climate in the U.S., as well.

One might be surprised to find Phoenix Sky Harbor at the top of any analyst's airport ranking, but based on accessibility, amenities, and on-time performance, it appears to deliver the best package in the country.

By segmenting the personalities of their individual neighborhoods, cities like San Francisco have more options to align their visitor experiences with different visitor profiles. That customization helps cities expand their destination image, build destination loyalty, and boost repeat visitation.