Delta's apparent IT problems came on the heels of a major grounding of Southwest's flights last month. This could screw up schedules for the airline for days.
UPDATE: The Associated Press reports: “Delta begins limited flights amid global computer shutdown; thousands stranded and cancellations, delays are ongoing.”
Delta Air Lines has grounded flights scheduled to leave Monday after experiencing unspecified issues with its computer systems globally.
Confirmation of Monday’s troubles came in an official account that responds to customers via Twitter. The airline declined to immediately comment by phone and it was unclear whether all its flights were affected.
“Delta has experienced a computer outage that has affected flights scheduled for this morning,” the Atlanta-based company tweeted to customers affected by delays. “Flights awaiting departure are currently delayed. Flights enroute are operating normally. We appreciate your patience.”
The company said its IT systems were down “everywhere” and “hopefully it won’t be much longer.”
Several applications were affected, including the company’s website.
Among those affected by the situation is Stephen Smith, 32, of Baton Rouge, Louisiana. He has been stuck on the ground for about three hours at Tokyo’s Narita Airport on a flight that was supposed to go to Shanghai.
Smith took solace in the fact the air conditioning on the plane was working and said it seemed everyone on board was fine.
“Waiting game at this point,” he tweeted to The Associated Press.
Airline data company Flightaware said there were at least 858 cancellations and 7,359 delays across the global industry on Monday morning. It’s unclear how many are related to Delta’s problems and whether Delta’s groundings are reflected in the numbers.
Computer outages have caused major headaches for airlines and travelers before. Southwest Airlines was forced to cancel more than 2,000 flights across the U.S. last month after technology problems prevented many travelers from checking in or boarding flights.
Copyright (2016) Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
This article was from The Associated Press and was legally licensed through the NewsCred publisher network.
Subscribe to Skift Pro
Subscribe to Skift Pro to get unlimited access to stories like these ($30/month)Subscribe Now
Photo Credit: Delta's flights are grounded on August 8, 2016 because of a computer problem. Pictured, a Delta Air Lines DC-9-50 on December 22, 2013 Cory W. Watts / Flickr.com
Air Canada Will Match Perks of U.S. Frequent Flyers to Boost Tourism
Destination Canada is behind the promotion, giving away points to entice Americans to visit. Expect an imminent counterattack from U.S. carriers.
Allison Lampert, Reuters | 6 hours ago
How Far Will Google Take New Hotel and Environment Claims?
It's a nice step for Google to provide more information about hotels' sustainability practices in search results. But will the company have the guts to get "political," in the eyes of some, and push hotel listings higher or lower based on environmental practices?
Dennis Schaal | 5 days ago
20 Years After 9/11 a Resilient Airline Industry Faces New Challenges
There were naysayers after 9/11 that said people would never fly again in droves out of security concerns, and now Covid and its variant joint-venture partners have rocked the travel industry. History has shown, however, that "travel" and the human spirit are indomitable.
Dennis Schaal, Skift | 2 weeks ago