The TSA Is Struggling to Fix Its Internal ‘Culture of Misconduct’
Photo Credit: TSA administrator Peter Neffenger addressing Congress in April. CSPAN / C-SPAN
Skift Take
If this kind of internecine drama is constantly happening behind the scenes at the TSA, no wonder its officers often treat flyers so poorly.
Transportation Security Administration (TSA) whistleblowers testified this week in front of the U.S. House Oversight and Government Reform Committee that the organization's leadership problems are deeply entrenched and have led to problems that erode the ability of the TSA to provide effective security.
"TSA’s problems are rooted in the areas of leadership and culture," said the TSA's assistant federal security director Andrew Rhodes in his testimony. "Ours is a culture of misconduct, retaliation, lack of trust, cover-ups and the refusal to hold its senior leaders accountable for poor judgment and malfeasance."
The system essentially pushes out the most skilled and trustworthy workers, while careerists and ot
