2015 › March

These organizations are facing competition from major hotel groups for the first time, but their relationship with independent properties and brand trust among consumers will keep them business even as independent sector heats up.

The skills hotels want from young employees don't require dissertations or multiple semesters of coursework to gain. They are behaviors learned at a young age that can be molded to fit the hospitality space.

If competitors' paranoia were true, TripAdvisor might have jumped at the chance of acquiring Orbitz Worldwide to jumpstart TripAdvisor's metamorphosis into a full-fledged online travel agency. TripAdvisor kept its feet on the ground and wasn't interested.

Seriously, fix it.

These are the newest travel startups from Angel List vying for travelers’ interest and investors’ attention.

Chipchase likens her destination marketing organization to a content company that both consistently shares information and measures its impact in order to tweak what it puts out to which markets.

Not that we're taking the airlines' sides, but poor management at airports is also a big reason for delays and it's nice to see Silver trying to highlight that in his new tool.

Before Gogo's Smagley spoke, Global Eagle Entertainment's Kevin Trosian mentioned that "the airline industry is very much a relationship industry." Gogo seems to be having some problems with its Airbus relationship.

If the fastest way to the heart is through the stomach, Etihad is making a meal of its product differentiation and serving it hot to both investors in New York and lobbyists in the Nation's capital--complete with a lovely garnish.

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not.