2014 Archives

Airlines' total global ancillary revenue, $49.9 billion in 2014, has increased each year since 2010, when total global ancillary revenue was estimated at $22.6 billion, less than half of this year's projection.

Expedia Inc. is following the TripAdvisor playbook on Trivago, which could go the spinoff/IPO route one day. The Priceline Group, meanwhile, is focusing on Booking.com and new-prize OpenTable as priorities while being measured about Kayak's international expansion.

Global hotel corporations are finally embracing front-end and back-end technology is a big way, creating huge opportunities for providers on both sides of the equation.

Social marketing is as much about building a brand as about selling an actual product. Four Seasons' current campaign is putting its properties on the bucket lists of thousands of health-minded travelers.

JetBlue has the freedom to rethink how airlines can work in the modern era, and it's not about to waste that advantage on old business models.

Most destinations boast a local (and delicious) dish or cuisine making culinary tourism a common marketing pitch but not one that truly differentiates it from competitors. Tying cuisine into culture and experience is a more integrated and long-term approach to success.

Not that HomeAway isn't above doing these sorts of things, but Airbnb's lobbyists sure were adept at getting a seat at the table in San Francisco.

Are hotels really confused about TripAdvisor Instant Booking? That's hard to believe when talking about major chains. Instead, perhaps hotels aren't eager to make the powerful TripAdvisor even more mighty.

Passengers are demanding more automated and efficient service and airports that quickly respond to their expectations will be able to increase revenue and customer satisfaction.

More Americans have more weapons than ever before, and they've become even more careless than anyone would like to imagine.