2014 Archives

Travel is still a relatively small portion of the overall Groupon business, although the segment notched solid revenue growth in the third quarter. The issue for Groupon in travel is whether a standalone app will make much of a difference as the popularity of flash sales seems to be diminishing.

With such a broad range of products across so many markets, Holmes must look at the top-level changes in guest expectations in order to meet as many customers' needs and desires as possible.

American's 24-hour approach to dealing with customer issues on Twitter has demonstrated that an airline can solve problems 140 characters at a time.

Startups aimed at millennials know that they must simplify the travel process down to a few swipes and an up-vote to attract and keep new customers.

National Geographic Traveler can no longer rely on its parent brand's recognition because social media is leveling the playing field for younger online based publications.

Destinations that students visit to study and love will likely end up being the entry point for future travels as an adult.