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Media and PR

5 Travel Brands Winning on Social Media for the Week Ending December 13, 2014

Joyce Manalo
December 15th, 2014 at 3:00 PM EST

Skift Take

With only a few weeks left before 2014 ends, travel brands are already seeing a rise in activity on Twitter. Hopefully, airlines and hotels have been able to staff their Twitter social media care teams with enough relief.
— Joyce Manalo

A handful of travel brands leveraged offline and virtual reality experiences last week in an effort to gain enough attention to increase their social media engagement.

Each week, we call out travel brands that have stronger than usual activity on social media. Using SkiftIQ, we’re able to track current performance versus past (60-day averages, unless otherwise noted) as well as notice spikes in activity that demonstrate a brand has either a viral hit on its hands or a public relations mess to clean up.

Learn More at SkiftIQ

The latest social activity on SkiftIQ for the week ending December 13, 2014:

1. Air Canada on YouTube

Air Canada retains the number one spot with a video about surprising a London bar filled with Canadians with roundtrip tickets back to Canada. It had ended the previous week with approximately with 1.5 million views. By this past Saturday, December 13, the views nearly doubled to 3.2 million views. At the same time, its YouTube account jumped by 150 Subscribers, a 344% increase over its 22 Followers/Day Average.

2. Hyatt Hotels on Twitter

@HyattConcierge is Hyatt Hotel’s dedicated Twitter account that provides social care to all its brand properties worldwide. According to SkiftIQ, they respond 99% of the time and clock in at 230 Tweets/Day Average. Its Followers grew by roughly 620 above its average of 43 Followers/Day. In addition to its standard hospitality gestures of wishing the guests a wonderful stay and commenting on their auto-fed Instagram snaps; conventions like CNBC Summit in Indonesia and Ohio Model United Nations; holiday parties contributed to new awareness and followers.

3. Tourism British Columbia on Facebook

Last week, Tourism British Columbia launched its first virtual reality experience via Oculus Rift for travel professionals in New York and Washington, D.C. Although this destination didn’t post about it on Facebook, its Page Likes still reported an average increase of 107% each day for four consecutive days from December 8 to 11. The content on those days celebrated the wonders of winter activities and rallied its community to sound off about their knowledge of the land.

Post by Destination British Columbia.

4. British Airways on Twitter

On a daily basis, British Airways posts about the weather at Heathrow and flight updates. About 97% of their 450 tweets/day are related to social customer service. Although nothing happened out of the ordinary on December 11 and 12, its Twitter followers jumped by 48%. American singer-songwriter, Nicole Scherzinger — a former Pussycat Dolls member — took a virtual reality trip with British Airways to the U.S. via Oculus Rift. She was part of the montage on British Airways’ YouTube video to promote North American fares and holiday packages.

5. Lufthansa on Twitter

Last week, Frankfurt Airport celebrated its 10th year and Lufthansa’s ducks joined in. For seven-consecutive days, December 7-13, Lufthansa’s Twitter account grew at a modest but steady pace of 20% more Twitter Followers over its 488 Follower/Day Average. Each day, the airline tweeted share-worthy content that included; a surprising travel fact about the world’s airports; secret tips on Lufthansa’s city of the month; an av geek pop question; and its giant duck on a lake in Seoul, South Korea.

Learn More on SkiftIQ

Joyce Manalo
December 15th, 2014 at 3:00 PM EST

Tags: air canada, british airways, hyatt, lufthansa, skiftiq, social media

Photo Credit: A video still from "A Gift of Home for the Holidays." YouTube / Air Canada

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