How the 5 Most Active Ground Transport Companies React on Twitter
Skift Take
Rental cars, trains, and taxis are present for their customers on social, but it needs to step up the pace.
In the same way that airlines are using Twitter for customer service, ground transportation companies like Amtrak, Hertz, and Uber have turned to the service to respond to users.
Although its response times are not as quick as the top airlines and hotels that boast 15- to 60-minute response times; 90% of Amtrak, Lyft, Hertz, Uber NYC, and Enterprise's tweets are replies and its average response time is approximately 150 minutes.
In comparison, Hertz has the second fastest next to Uber NYC. Although the alternative taxi c
