2013 Archives

As we noted yesterday, if Uber is going to be the on-demand solution to all our transportation needs, it will need to take a few lessons from Amazon on how to do customer service.

Hotels and the sharing economy don't compete as much as they complement one another. Understanding what makes the innovators work, though, can improve the operations of hotel chains and properties.

Travel marketers worldwide are trying to figure out how to use new mobile apps like Instagram, Snapchat, and Vine to connect with customers. Arlanda makes a smart choice in providing a service that flyers will interact with and remember.

Sojern claims more than 500 travel industry customers, and it opened an EMEA office in London this year. So the company seemingly is in growth mode in a market with strong opportunities, but on the other hand Sojern is playing in a crowded space.

Bloomberg is planning to take the lessons learned from significantly changing New York City's physical landscape over the past 12 years to other cities in the U.S. and abroad. This means other cities might look more like the NYC of today than the city itself after a term under new leadership.

Getting added to the Nasdaq-100 Index is an accomplishment. Staying on it is another challenge.

This Travelport agreement with FlightCar is a shocker given the regulatory and reputational risks. It's a shocker because we didn't know Travelport had it in them to make such a brash move -- and it is a multi-year agreement, too.

Canadian design agency Wallop continues to set the benchmark for hotel websites through intelligent photo/video storytelling and streamlined information architecture.