2013 Archives

As the country's favorite punching bag, TSA didn't come out of this survey as bad as we thought it would. But 40% dissatisfaction isn't something you're going to brag about.

Airbnbs of this and Ubers of that which promise to disrupt are a dime a dozen. Here's hoping for a mix of startups that solve real travel pain points.

As airports compete for choosy passengers and air routes, they are turning into destinations themselves with unique amenities. Once regarded as purely utilitarian infrastructure, airports are now becoming more integrated with their surroundings and hosting new experiences for passengers and non- passengers alike.

CheapOair has already proven that it can make a viable business out of flights when its competitors are scurrying to build their hotel businesses. There will be pressures, and it won't be the fastest-growing business in the world, but there is plenty of room for companies like CheapOair that keep their heads down and focus on areas that others are neglecting.

There's huge growth potential in the hybrid hostel/hotel market, luring new guest types with high-concept design and single rooms, and it's coming to America.

It doesn't matter if a luxury hotel is based in New York City, Caracas, or Dubai. A strong social presence is needed to attract new guests and engage loyal customers, all of whom expect mobile updates and content from their preferred brands.

The TSA and U.S. government are enacting a wave of initiatives aimed at making airport security and customs faster, smoother, and still secure. But flyers shouldn't get too excited -- these scanners won't be used to ease bottled water rules.

Many reputation management firms have made a living out of criticizing Yelp and TripAdvisor, and some of them have crossed the line and gotten into the fake-review writing business themselves. There are reputation management firms with integrity out there, but these 19 companies are not among them.

Airlines' most frequent passengers aren't always serious business travelers. Sometimes they're people who see a slightly more humorous side to their experience.