2013 Archives

JetBlue still allows a first bag for free, but other fees for seats with more legroom and Wi-Fi are a key part of its plan to increase profit margins.

You will dance, and you may need a bit of oxygen.

Writing hotel reviews has become a common part of a travel experience. Guests and hotel managers are getting better at filtering through the noise to write and comment on the service and amenities that really matter.

The discoveries are not so much about the TSA being more vigilant as they are about the growing number gun owners who tend to be more forgetful than their more responsible forebears.

The answer is a mix of history and geography.

A localized hotel experience is the #1 marketing mantra in the American hospitality industry today, three decades after Bill Kimpton invented the idea.

Amtrak has done a good job highlighting these stations, but a lot more can be done to enhance their tourism business value, and here we're doing our small bit.

If Expedia was worried about angering hotels by pushing into vacation rentals, the cat is now officially out of the bag. Another factor behind the Expedia-HomeAway deal is that Booking.com has been making inroads in the U.S. with its 356,000 properties, and Expedia is hungering for more supply.

The hotel operators worry whether going green means sacrificing their service standards at times, and this study show it surely won't hurt. And there are bigger benefits beyond bookings, including energy savings and tax credits from local municipalities, among others.