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The intersection of user experience and design is increasingly driving the world, and travel is in early stages of exploring it. Even though the air passenger experience post 9/11 has been nothing short of miserable, airlines and airports are now beginning to use technology to help make strides in improving that. The Future Travel Experience Awards, presented annually at the Future Travel Experience Global conference, recognizes some of these initiatives, focused primarily on on-the-ground, pre-boarding innovations for passengers.
The winners for this year, announced this week, give a glimpse of some of these innovations, from checking-in to passport control to entertainment options in airports and on airlines.
Check out the winners above in the photo gallery, for some smart passenger experience innovations over the last year.