First read is on us.

Subscribe today to keep up with the latest travel industry news.

DOT Fines Southwest Airlines for Advertising Tickets It Didn't Have


Skift Take

If the DOT wants to make an example of Southwest, a company that makes about $2.7 million per day, it's going to have to levy fines quite a bit heftier than this.

The Department of Transportation (DOT) hit Southwest Airlines with a $200,000 fine Tuesday for violating the rules that govern airline advertising.

In January of 2013, Southwest advertised a one-way flight to Dallas for $66 and then failed to provide any tickets at that price. The next month, the airline promoted a sale that it undersupplied; it didn't make enough seats available at the advertised price, which was "$100 or less” for nonstop one-way flights to certain cities.

The airlines are governed by the DOT's "full fare advertising rule," which requires that they include all fees and taxes in advertised fares, and that a "reasonable" number of seats be available at each advertised sale price.

“Consumers should be able to trust that the price they see advertised is the price they’ll pay for a seat,” U.S. Transportation Secretary Anthony Foxx said in a press release from the Department of Transportation. “DOT will continue to take enforcement action against carriers and ticket agents when our price advertising rules are violated.”

Up Next

Hotels

How Data Quality Issues Impact Global Hospitality Operations

There are wide discrepancies in data quality for hotel transactions across global regions, with the largest occurring in Asia-Pacific. Because hotels and agencies need to harness data quality to thrive, they must take a more nuanced regional approach to monitoring potential issues.
Sponsored