Where does Hilton's new room service stance leave other hotels?

Skift Take

Mega hotels like the Midtown Hilton compete with restaurants and take-out joints that can deliver better meals than the hotel's own kitchens, but quality in-room dining will always have a place in many properties.

This week Hilton Worldwide's chief executive Christopher Nassetta announced the company was doing away with room service in its New York Hilton Midtown hotel. Turns out, this is the second Hilton to end room service, following the Hilton Hawaiian Village.

Apparently Nassetta thinks this is such a good idea for Hilton that at the hospitality conference hosted by New York University where he announced the change, he also called on other hotel companies to close down their room service operations too. After all, he claims, few guests use room service and it turns out not to be profitable anyway. So who needs it?

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First read is on us.

Where does Hilton's new room service stance leave other hotels?

Skift Take

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First read is on us.
Subscribe to read more essential travel industry news.

First read is on us.

Where does Hilton's new room service stance leave other hotels?

Skift Take

Up Next

How Travel Brands Can Seize the ‘Q5’ Opportunity on TikTok

Short-Term Rentals: Airbnb's Dominance and Booking's Gains in 1 Chart

In-Flight Messaging and Indian Budget Hotels: Travel Startups Raise $86 Million

Australia's Gold Coast Devastated by Cyclone, Officials Race to Restore Tourism

Extended Stay America CEO Sees 'Softness' – How He'd Handle a Mild Recession

First read is on us.Subscribe to read more essential travel industry news.

First read is on us.
Subscribe to read more essential travel industry news.