The passenger's nightmare trip has finally come to an end, but Carnival will need to figure out how it can do much, much better communicating to past and future guests in order to prevent this year from turning into a bad dream.
Carnival Cruise Line says the last passenger of a cruise ship disabled for five nightmarish days in the Gulf of Mexico has left the ship.
The company said in a tweet early Friday, “All guests have now disembarked the Carnival Triumph.”
The cruise ship with some 4,200 people aboard docked late Thursday, with passengers raucously cheering the end to an ocean odyssey they say was marked by overflowing toilets, food shortages and foul odors.
About an hour after the ship pulled up at 9:15 p.m. Central, a steady stream of passengers began making their way down the gang plank, some in wheelchairs and others pulling carry-on luggage. Some boarded buses bound for New Orleans or Texas, while others settled into local hotels in Mobile.
The CEO of Carnival apologized to passengers.
Copyright (2013) Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
The Daily Newsletter
Our daily coverage of the global travel industry. Written by editors and analysts from across Skift’s brands.
Have a confidential tip for Skift? Get in touch