TransportAirlines

Male-dominated airlines forget females are frequent fliers too

Skift Take

There’s nothing Mad Men about flying today except for loyalty programs’ continued courting of male passengers. Both sexes will take note when a brand adds touches that titillate their distinctive tastes.

— Samantha Shankman

She likes the window seat; he likes the aisle. She wants the shade pulled down; he likes the shade up. She checks a bag; he only carries on. She curls up in a ball to avoid contact; he sits with his elbows and legs splayed out.

The sexes can fly in different directions when it comes to airplane and hotel habits and preferences, adding stress to an already taxing experience for couples and families.

As more women join the ranks of road warriors, gender differences are becoming more noticeable, according to airline data, interviews with airlines crews, frequent travelers—and years of fielding traveler questions and complaints. And those differences are increasingly gaining attention of airlines and hotels.

Tags: loyalty

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