RoomsHotels

Is Candlewood Suites’ “honor system” for guests the way of the future for hotel industry?

Skift Take

The system works well in extended-stays where people are staying long term and increasingly looking for more home-like amenities.

— Rafat Ali

The Candlewood Suites guest tends to be a more self-sufficient type of traveler…This led IHG executives to develop programs based on the concept of trusting the guest, or the “honor system.” For example, guests who want to purchase an item from the Candlewood Cupboard, the hotels’ convenience stores, do not have to make their purchase at the front desk. Instead, they pick out what they would like, fill out a piece of paper detailing what they took, slip it into a box and it gets added to their bill.

That concept has been expanded into Candlewood Suites’ new “lending locker” initiative…“The lending locker is where we put these often requested items in a place where guests can come up, borrow them and when they’re done, they can return them.”

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