Is Candlewood Suites’ “honor system” for guests the way of the future for hotel industry?
Photo Credit: A Candlewood Suites room. Flickr.com / IHG Americas New Hotels
Skift Take
The system works well in extended-stays where people are staying long term and increasingly looking for more home-like amenities.
The Candlewood Suites guest tends to be a more self-sufficient type of traveler...This led IHG executives to develop programs based on the concept of trusting the guest, or the “honor system.” For
