Skift Take
The surprising utility of tablets continues to grow in the travel industry as Kenyan tribesman wield mobile maps and Swiss restaurants provide live videos of chefs, yet the U.S. seems behind the adoption curve.
Around the world, tablet computers are revolutionising the travel industry.
“These devices are very intuitive and easy to use,” explained Arijit Bhattacharjee, a manager of information systems at ITC Hotels. “[Plus], we are now applying intelligence to these devices to track guest behaviour, and we will customise individual preferences so they can be offered every time the same guest checks in.”
The concierge desk at the InterContinental Dubai Festival City has even had guests use translation programs on the tablet, which helps bridge communication gaps, said chief concierge, Nick Zilber.
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