Skift Take

This case study points out passenger strategies for dealing with customer service, using a smartphone to rebook, and knowing when it's time to give up and rent a car.

A story was posted yesterday about a grieving couple who, after a series of airline-related issues with Delta, ended up missing their brother’s funeral. As someone who specializes in urgent airline assistance, it was painful for me to read, because it didn’t need to end this way. Several solutions could have been found to help them get to their destination in time for the funeral.

I would hate to seesomething like this happen to others, so try to remember these steps: stay calm, get help (from the internet, from an airline agent, from a problem solver like Cranky Concierge or your travel agent), be nice, and be creative.


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Tags: flight delays, tips

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