In theory, 97% of the TSA's resources are focused on air travel, but as any insider will tell you bureaucracy and internal politics takes up the majority of the time that isn't spent dealing with public complaints about the TSA.
The inconveniences and hassles associated with air travel these days — removing shoes and liquids at airport security checkpoints, for example — are here to stay, said John Pistole, chief of the Transportation Security Administration, on Friday.
Pistole appeared at the Aspen Security Forum, which wrapped up Saturday in a one-on-one interview with ABC “Nightline” co-anchor Terry Moran. He spent more than an hour explaining the TSA’s missions and vulnerabilities before a packed audience at the Aspen Meadows’ Doerr-Hosier Center.
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