TripAdvisor won't remove review despite hotel's Olympic security concerns
Skift Take
The hotel is being overly defensive about mentions of its Ministry of Defence guests, and TripAdvisor is correct in not censoring the review-writer. After all, according to the article, the hotel has written openly in the past about special rates for ministry employees so it's no secret.
TripAdvisor has defended its decision not to remove a review of a hotel that hosts Ministry of Defence (MoD) personnel, despite the owner's concerns that it could compromise security ahead of the Olympics.
A TripAdvisor user recently posted a review of the hotel, which has requested to remain nameless, speculating that it must "survive solely on MoD employees" and was "clean but not worth the £69 they charge the MoD nor the £79 they charge everyone else".
The director of the hotel contacted Caterer and Hotelkeeper to highlight the issue, after TripAdvisor declined to remove the review when he explained the situation.
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