The Rise of Messaging Services Will Be the Death of Call Centers Sponsored This content is created collaboratively with one of our sponsors.
Every week we post hundreds of stories across various sectors in travel, connecting the dots across various global trends, and in these weekend posts we highlight the stories that tackle these trends. This one looks at top digital trends. For all of our trends roundups, go here.
>> The sharing economy wants its share of business travelers: Business Travel and the Sharing Economy Aren’t An Easy Fit
>> Hotels are offering more personalization with their apps: Hilton Worldwide Gives Guests the Freedom to Select Their Own Rooms
>> Airlines are missing the big picture: Airlines Struggle to Take Advantage of Big Data
>> Using ads the right way to target the silent traveler: Using Smart Ad Tech to Reach the New Silent Traveler
>> Facebook is more helpful than Twitter for travelers: More Travelers Seeking Customer Service Help on Facebook Than Twitter