Transport Airports

Global airports run like small cities to meet business flyers’ every need

Excerpt from New York Times

Mar 27, 2013 12:17 am

Skift Take

From a focus on local design to running hotels, spas, and health services under one roof, today’s airports look more like cities than transport hubs — something few travelers are complaining about.

— Samantha Shankman

Latest Report: The Future of the Aircraft Cabin

Even the most efficient business travelers may find themselves forgetting something or running out of time to take care of a personal errand before a flight. Airports, particularly those in Europe and Asia, are responding by offering an increasing array of services like hair salons, medical clinics and dry cleaners.

Whether with hair salons, spas, pharmacies or other services, airports are likely to expand their offerings in the coming years based on what passengers want, said Mr. Massey, of the airport design firm Corgan. “Social media has played a big role in airports’ being able to better understand passenger desires and capture customer feedback on a nearly real-time basis,” via airport Twitter feeds and Facebook pages.

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