Transport Airlines

If airline passengers had Google Glass…

@rafat

Feb 28, 2013 4:04 am

Skift Take

Our fave, besides the flight information: the available outlets at the gate. Metadata would become king in this scenario.

— Rafat Ali

Report: Social Media Customer Service in the Travel Industry


The impending launch of Google Glass has created a huge ripple — if not yet a wave — of excitement across the travel industry. Travel players, especially airlines and destinations, see big implications of the technology and product if it ever becomes mass market.

And to spur buzz for the Glass, Google has been asking everyone to tweet (or Google+)  use case scenarios using #ifihadglass hashtag. And JetBlue, always among the most progressive on adopting new digital services, has come out with some photo illustrations on use cases for its passengers, all of which looks very plausible, and indeed very useful for travelers, especially in an unknown airport.

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