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Mobile payment app Tabbedout updates restaurant staff on patrons’ preferences

Excerpt from GigaOm

Skift Take

Tabbedout combines the convenience of Squares and the customer service management tools that restaurants need to make every customer feel like a regular.

— Samantha Shankman

Tabbedout, a mobile payment system for restaurants and bars, is now upgrading its system with customer relationship management tools that helps merchants understand who’s walking in the door and helps them treat customers better. Now, when a customer opens a tab through the Tabbedout mobile app, restaurant owners can see if he is a new customer or a regular, how much he normally spends and what he prefers to order.

Merchants can also receive direct feedback from customers through the Tabbedout app. That allows them to respond directly to a customer or offer a special coupon to thank him or soothe him after a bad visit. And with the new CRM tools, Tabbedout merchants can also segment and target their users.

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